CasinoEuro Privacy Policy

At CasinoEuro Casino, we are committed to protecting your personal data and respecting your privacy at every stage of your journey with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, register an account, or use our services. By using casinoeuro.com, you agree to the practices described in this policy.

Who We Are

Our services are operated by NetPlay Malta Limited (company number C 81115), registered at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, Malta, for customers residing outside the European Union, and by Rizk Nordic Limited (company number C101569), registered at the same address, for customers residing within the European Union. Payment services are provided by Clearpay Limited (C-41277). We at Casino Euro operate under the umbrella of Betsson Malta Holding Limited (C-37767), part of Betsson Group under Betsson AB. NetPlay Malta Limited is licensed and regulated by the Malta Gaming Authority under licence MGA/CRP/1117/2025, issued 16 October 2025, covering Type 1, Type 2 and Type 3 gaming services. Rizk Nordic Limited holds licence MGA/B2C/959/2022, issued 7 November 2022, for customers residing in the European Union.

Information We Collect

When you register for a CasinoEuro account or use our services, we collect a range of personal information necessary to provide you with safe and compliant gaming. Our data collection practices include the following categories:

• We collect identification data such as your full name, date of birth, nationality, address and government-issued identification documents to verify your identity.
• We gather contact details including your email address, telephone number and postal address to communicate with you regarding your CasinoEuro login, account activity and promotions.
• We record financial information, including payment card details, e-wallet information and bank account details, when you make a casinoeuro deposit or request a casino euro withdrawal.
• We track your gaming activity, including bets placed, games played, session duration, and use of features such as casinoeuro slots, casinoeuro poker or our live casino tables, to improve our services and detect irregular play patterns.
• We collect technical data such as your IP address, device type, browser information and operating system when you access our casinoeuro app or casino euro app.
• We may collect data you provide when contacting our customer support team via LiveChat, email or phone regarding your account, a casinoeuro bonus code, or any other query.

How We Use Your Information

Our Casino Euro platform uses your personal information for several legitimate purposes connected to providing our gaming services. We use your data to verify your identity and age, process deposits and withdrawals, administer your CasinoEuro casino bonus and other promotional offers, and comply with our legal and regulatory obligations under Maltese gaming law. We also use your information to prevent fraud, money laundering and underage gambling, and to support our responsible gaming measures. Where you have consented, we may use your contact details to send you marketing communications about our latest casinoeuro free spins offers, casino euro no deposit bonus promotions, or other CasinoEuro casino bonus opportunities. You may withdraw this consent at any time through your account settings or by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your browsing experience, remember your preferences, and analyse how our platform is used. Cookies help us recognise you when you return to complete your casinoeuro login or casino euro login, keep you signed in securely, and personalise content such as relevant casino euro bonus offers. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features on our site.

How We Share Your Information

We do not sell your personal data to third parties. However, our CasinoEuro platform may share your information with the following categories of recipients where necessary:

• We share data with payment service providers, including Clearpay Limited, to process your casinoeuro withdrawal or casino euro deposit requests.
• We share information with regulatory authorities, including the Malta Gaming Authority, as required by our licensing obligations.
• We share data with fraud prevention and identity verification providers to confirm your eligibility to register with casinoeuro register or casino euro register services.
• We share information with other companies within Betsson Group, our parent group structure, for compliance, security and operational purposes.
• We may disclose data where required by law, court order, or to protect the rights, property or safety of our company, our players, or others.

Data Security

We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it against unauthorised access, loss, misuse or alteration. Our systems use encryption technology to safeguard sensitive information such as payment details submitted when you make a casino euro deposit. Despite these measures, we cannot guarantee absolute security, and you should take reasonable precautions, such as keeping your login credentials confidential, to protect your own account.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our legal, regulatory and accounting obligations. Where you close your CasinoEuro account, we may continue to retain certain records for the period required under Maltese gaming regulations and anti-money laundering legislation before secure deletion.

Your Rights

Depending on your place of residence, you may have rights under the General Data Protection Regulation or other applicable data protection laws. Our Casino Euro platform respects the following rights, which you may exercise by contacting us directly:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing of your data.
• You have the right to data portability, allowing you to obtain and reuse your data across services.
• You have the right to withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at support-en@casinoeuro.com. If your query relates to a complaint, you may escalate it to csmanagement@casinoeuro.com. Our support team is available 24/7 via LiveChat, with a typical response time of around 30 seconds, and email queries are generally answered within 30 to 60 minutes.

International Data Transfers

As we operate across multiple jurisdictions, your personal data may be transferred to and processed in countries outside your country of residence, including outside the European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

Children's Privacy

Our services are strictly intended for individuals who have reached the legal age for gambling in their jurisdiction. We do not knowingly collect personal data from minors, and we employ verification procedures at registration to prevent underage access to our casinoeuro casino and its games, including slots, live casino, table games and jackpots.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of our services following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your personal data, please contact our support team at support-en@casinoeuro.com. We are here to help with any queries regarding your account, our privacy practices, or your rights under applicable data protection legislation.